Dispute Resolution Commission

The Dispute Resolution Commission is an independent body established under the National Bank of Georgia and reviews disputes related to rights and obligations arising from: (a) the Organic Law of Georgia on the National Bank of Georgia; (b) the Law of Georgia on Payment Systems and Payment Services; and (c) subordinate normative acts adopted on the basis thereof.

If, within the time limit established by law, the Micro Bank fails to respond to, rejects, or partially upholds a customer’s complaint submitted to the bank in connection with a payment transaction, the customer has the right to submit a complaint to the Dispute Resolution Commission established under the National Bank of Georgia.

The customer must apply to the Commission no later than 6 months from the date on which the complaint was submitted to the Micro Bank. The Commission reviews disputes free of charge.

For additional information about the Commission, please visit this link.